Returns & Exchanges

At Sous Chef UK, we want you to be delighted with your culinary finds, which is why we offer a straightforward 30-day return policy for unused non-perishable items. Please note that for food safety reasons, we cannot accept returns on perishable goods unless they are faulty or damaged.

1

Check Eligibility

Ensure your items are unopened, in their original packaging, and are not classified as perishable food products.

2

Contact Support

Email our customer service team with your order number to receive a unique Return Merchandise Authorization (RMA) number.

3

Secure Packaging

Carefully pack the items to prevent damage during transit and include a note with your RMA number and contact details inside the box.

4

Ship and Refund

Send the package back to our warehouse using a tracked service; once inspected, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing